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Consequences of managerial indecisiveness

Caemmerer, Barbara; Goerne, Jobst; Mulki, Jay P. - In: International Journal of Bank Marketing 39 (2021) 6, pp. 1025-1045

Purpose: In a banking context, this study applies uncertainty management theory (UMT) to test the impact of managerial indecisiveness on salespersons' trust in their manager, perceived role ambiguity and turnover intentions. In addition, the moderating role of managers' leadership style on the...

Persistent link: https://www.econbiz.de/10012539708

The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: International journal of service industry management : IJSIM 18 (2007) 5, pp. 472-490

Persistent link: https://www.econbiz.de/10007799771

Workplace isolation: Exploring the construct and its measurement

Marshall, Greg W.; Michaels, Charles E.; Mulki, Jay P. - In: Psychology & marketing 24 (2007) 3, pp. 195-224

Persistent link: https://www.econbiz.de/10007594087

Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory

Mulki, Jay P.; Jaramillo, Jorge F.; Locander, William B. - In: Journal of business ethics : JOBE 78 (2008) 4, pp. 559-574

Persistent link: https://www.econbiz.de/10007914804

The FCPA and the OECD Convention: Some Lessons from the U.S. Experience

Valenzuela, Leslier M.; Mulki, Jay P.; Jaramillo, Jorge … - In: Journal of business ethics : JOBE 93 (2010) 2, pp. 255-277

Persistent link: https://www.econbiz.de/10008401749

Critical Role of Leadership on Ethical Climate and Salesperson Behaviors

Mulki, Jay P.; Jaramillo, Jorge Fernando; Locander, … - In: Journal of business ethics : JOBE 86 (2009) 2, pp. 125-142

Persistent link: https://www.econbiz.de/10008238392

Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory

Mulki, Jay; Jaramillo, Jorge; Locander, William - In: Journal of Business Ethics 78 (2008) 4, pp. 559-574

Persistent link: https://www.econbiz.de/10005547480

Critical Role of Leadership on Ethical Climate and Salesperson Behaviors

Mulki, Jay; Jaramillo, Jorge; Locander, William - In: Journal of Business Ethics 86 (2009) 2, pp. 125-141

Persistent link: https://www.econbiz.de/10005547517

Impact of Customer Orientation, Inducements and Ethics on Loyalty to the Firm: Customers’ Perspective

Valenzuela, Leslier; Mulki, Jay; Jaramillo, Jorge - In: Journal of Business Ethics 93 (2010) 2, pp. 277-291

Persistent link: https://www.econbiz.de/10008552621

Neglected Burnout Dimensions: Effect of Depersonalization and Personal Nonaccomplishment on Organizational Commitment of Salespeople

Hollet-Haudebert, Sandrine; Mulki, Jay; Fournier, Christophe - In: The journal of personal selling & sales management 31 (2011) 4, pp. 411-429

Persistent link: https://www.econbiz.de/10009343269