This article suggests that important trends in education can be understood if we view and study universities as complex systems that provide educational services. Methodologically, we draw on the service science theoretical framework, which we adapt to education, and then supplement our analysis...

This paper articulates a network approach to knowledge processes and information systems in organizations. It proposes that cross-business-unit knowledge processes and the learning role of information systems are embedded within a network of relationships that link business units. Exploratory...

The book industry is undergoing a digital transformation enabled by the Internet and e-book technology, which offers a novel channel for delivering books to consumers who mostly purchase paper books from physical or online bookstores. With a game theory model that introduces the concepts of...

Platforms play an essential role in the modern economy. At the same time, algorithms are becoming more widely used for pricing and other business functions. Previous literature examined algorithmic pricing, but not in the context of network effects and platforms. Moreover, platform competition...

The paper analyzes and compares the investment incentives of platform and application developers for Linux and Windows. We find that the level of investment in applications is larger when the operating system is open source rather than proprietary. The comparison of the levels of investment in...

Digital technologies allow organizations to improve their processes, products, and services to gain efficiencies and to enhance customer experience (CX). This article describes how the CTO of the Port Authority New York and New Jersey (PANYNJ) stabilized and re-oriented the IT department with a...