Describes the current industrial scenario which is marked by the proliferation of theoretical ideas and concepts on total quality management (TQM) proclaimed by numerous quality management and engineering experts. Insists on the need to streamline these ideas and concepts so that TQM programmes...

Various conceptual models are brought together to provide a comprehensive approach for the strategic management of quality at the business level. A synopsis of these models is given, and these are related to each other. Using strategic planning models, implications are drawn for the management...

Seventy‐five new product development projects were studied in ten large companies to test potential strategic and process antecedents to quality. Seven factors were found to significantly increase product quality: high importance placed on quality by top management, high reward for process...

Purpose – The purpose of this paper is to study service innovation applied to archaeological sites' management, in terms of enrichment of primary cultural product with auxiliary products (cultural activities). Design/methodology/approach – The research design is based on the application of...

Purpose – Service‐dominant (S‐D) logic and service science provide a conceptual framework to describe evolutionary pathways that companies could follow by innovating in order to overcome and rethink traditional and non‐productive ways of managing their businesses. The purpose of this...

Purpose – The purpose of this paper is to: analyze the meaning of sustainability and its relation to excellence, in an era of management transformation, integration and evolution; to present the global challenges for sustainable management of the future; and to examine how sustainability should...

Purpose – This paper aims to identify the dimensions of service quality (SQ) in liner shipping and examine their effects on customer satisfaction. Design/methodology/approach – The indicators of SQ in liner shipping were identified from reviewing the literature and interviewing six qualified...

A certain number of theoretical trends consider a firm's reputation as valuable intangible assets. For companies in dematerialized e‐commerce, which is not protected by traditional entry barriers, reputation may be one of the key sources of competitive advantage. Assuming that firms’ assets...

Purpose – The main aim of this research is to provide empirical analyses about the store brand management by manufacturers and retailers from the manufacturer's perspective, in the current context, which is one of intense competition between manufacturer and store brands. Particularly, this...

Purpose – The paper aims to investigate the problems encountered in retail international joint ventures (IJVs). It synthesizes and applies transaction cost economics and strategic management theories to help explain the dynamics within the international retail joint venture (IRJV) process....