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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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Call centers with delay information : models and insights
Jouini, Oualid; Akşin, Zeynep; Dallery, Yves - In: Manufacturing & service operations management : M & SOM 13 (2011) 4, pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
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Control policies for single-stage production systems with perishable inventory and customer impatience
Ioannidis, Stratos; Jouini, Oualid; Economopoulos, … - In: Stochastic models of manufacturing and service system …, (pp. 115-138). 2013
Persistent link: https://www.econbiz.de/10010210633
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Service systems with finite and heterogeneous customer arrivals
Wang, Rowan; Jouini, Oualid; Benjaafar, Saif - In: Manufacturing & service operations management : M & SOM 16 (2014) 3, pp. 365-380
Persistent link: https://www.econbiz.de/10010402221
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Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
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A flexible architecture for call centres with skill-based routing
Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International journal of production economics 159 (2015), pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
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Editorial special issue: operations management in service systems
Babai, M. Zied; Jouini, Oualid - In: IMA journal of management mathematics 24 (2013) 2, pp. 135-136
Persistent link: https://www.econbiz.de/10009737732
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Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid; Akşin, Zeynep; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 4, pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
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On the scheduling of operations in a chat contact center
Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
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Existence of Nash equilibrium for chance-constrained games
Vikas Vikram Singh; Jouini, Oualid; Lisser, Abdel - In: Operations research letters 44 (2016) 5, pp. 640-644
Persistent link: https://www.econbiz.de/10011596590