Die Balanced Scorecard ist seit den ersten Veröffentlichungen zu diesem Konzept Anfang der neunziger Jahre in vielen Unternehmen und anderen Institutionen als ein Instrument zur Verwirklichung eines ganzheitlichen Performance-Measurement-Ansatzes eingeführt worden. Hervorgerufen durch die...

Social Entrepreneurship Organizations (SEOs) aim to solve social, environmental or societal problems even as they strive to work profitably. The achievement of the social mission also requires economic viability and differentiation from the competition. Acting in contested markets, SEOs must,...

A strukturális egyenletek módszere (SEM) népszerű többváltozós elemzési eszköz a marketingkutatások területén, mivel látens változók és a közöttük lévő kapcsolatok feltárását teszi lehetővé. A módszer két fő iránya a varianciaalapú (PLS) és a kovarianciaalapú...

Purpose – Although practitioners and scholars alike embrace service customization as a possibly powerful management instrument, its impact on customer relationships as well as contingencies for its effective application are not well understood. Drawing from relationship marketing and exchange...

Purpose: The enabling technologies that emerged from information technology (IT) have had a considerable influence upon the development of marketing tools, and marketing has become digitalized by adopting these technologies over time. The purpose of this paper is to demonstrate the impacts of...

Purpose: The purpose of this study is threefold: (1) to propose partial least squares path modeling (PLS-PM) as a way to estimate models containing composites of composites and to compare the performance of the PLS-PM approaches in this context, (2) to provide and evaluate two testing...

Purpose: The purpose of this paper is to investigate selling actors in multi-actor sales ecosystems. When selling actors start taking over tasks that were formerly performed by salespeople, the distribution of tasks, allocation of responsibilities and finally the role of the salespeople...

Purpose: The purpose of this study is to identify the practices used by service providers to manage the customer service experience (CSE) across multiple phases of the customer journey in a business-to-business (B2B) setting. Design/methodology/approach: This study comprises an ethnography that...