NGOs are learning as well as knowledge- intensiv organisations. They are creating social value in the community where they act as social change agents, by creating, sharing and using knowledge. As components of the new, knowledge-based society, their organisational processes are marked by...

Prototyping plays a very important role for the development of an intelligent system, it allows determining the optimal structure of knowledge base and do not consume all the resources necessary to develop an entirely intelligent system. Our work shows the methodology for developing such a...

This paper presents several issues of the management of IT services and their evolution, with focus on ITSM methodology. It includes a short description of the methodology, together with the costs and benefits it brings, as well as several strategies aimed to increase IT organization performance

The increasing globalization of business, leaner organizations, products and service convergence and vast development of technology implied that the issues of more efficient and effective operation of an organization’s knowledge assets have become more important than ever before. Years ago...

In the literature of corporate management, the concepts of knowledge management and intellectual capital have become an important area of concern. Knowledge management contributes to significant growth of intellectual capital through the management ability to solve problems in an efficient...

The beginning of the new millennium finds the world in a process of inter-connectivity increasing, of data flows acceleration and of temporal and national borders compression. The necessary power for these transformations at global level is represented by the technologies from the information...

This paper examines how existing patterns in knowledge sharing within a business organization can be managed to promote knowledge sharing. The existing patterns are analyzed in a Dutch consulting company using the four elementary forms of sociality (communal sharing, authority ranking, equality...

With the global proliferation of the internet, social media, and the growth of the European Union to 27 nations, it appeared that a trend toward global cultural homogenization was underway. However, with the onset of the global economic crisis in 2007, it can be argued that this trend not only...

This paper explores how a practice-based perspective, as developed in Knowledge Management in recent times, might contribute to a more holistic understanding of the concept of active citizenship. Traditionally, views of active citizenship are steeped in Enlightenment ideas and values – that...

The terms ‘human resource management’ (HRM) and ‘human resources’ (HR) have largely replaced the term ‘personnel management’ as a description of the processes involved in managing people in organizations. Human Resource (HR) management deals with the design of formal systems in an...