Maintenance management activities include identifying, creating and storing knowledge assets. The knowledge assets are either documented/codified or undocumented/non-codified. In order to utilise the accumulated knowledge assets in the operational, tactical and strategic layers, documented...

This study investigated factors that impacted the succession of international trading. By testing the hypotheses on a sample of 169 foreign-owned and Thai owned exporting firms, the results revealed that, among the three components of knowledge management, only knowledge acquisition had a...

(VF)L’objectif de cette recherche est d’analyser les mécanismes de création de connaissances dans les partenariats d’impartition de compétences. La combinaison des approches théoriques de Kogut et Zander (1996, 2000) et de Nahapiet et Ghoshal (1998) fournit un cadre théorique qui...

In this paper we present the Balanced Scorecard, a Strategic Control tool, which is quite famous all around the world and in the European countries. Its principle objective is to articulate planning decisions with control ones thanks to non-financial indicators. The Strategic Control and the...

This paper explores the relationship between organisational knowledge, organisational culture, and Process Based Systems (PBS), in the U.K. National Health Service (NHS). Links between PBS and organisational culture have been observed before(Perry, 2003); the contribution made by PBS to...

Organizational intelligence is the capability of an organization to create knowledge and to use it in order to strategically adapt to its environment. Intelligence of an organization is more than the aggregated intelligence of its members – it is an emergent property of the complex...

The influence of global information and communication technology changes and globalization have transformed our society by favoring the economy and innovation as key driver of global competition. Creation and exploitation of knowledge has become key resource in the new economy. All advanced...

The purpose of this paper is to explore the relationship between the two most important perspectives of the firm, the RBV and the KBV, by examining the relative impact of firm-specific assets and knowledge capabilities on the firm’s competitive advantage. A composite model is proposed which...

Purpose – The purpose of this paper is to examine shopper marketing through service-dominant logic and service ecosystem lenses. In doing so, the authors reveal challenges and opportunities for supply chain management. Design/methodology/approach – The work is conceptual, drawing on...

This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel,...