Purpose – To present a measurement framework to capture the importance of the use of knowledge within the new product development (NPD) process. Design/methodology/approach – A literature review enabled 200 product development measures to be compiled. These were categorised into six...

Purpose – The purpose of this paper is to map out managers' understanding of effectiveness and to assess the application of knowledge of effectiveness in secondary healthcare management. Additionally, the study aims to assess the present situation of effectiveness research and the measures...

Purpose – The purpose of this paper is to propose performance measures for supply chain knowledge management (SCKM) performance. Design/methodology/approach – This is a conceptual study. State of performance measurement has been analyzed on the basis of a comprehensive review of literature...

Purpose The purpose of this paper is to examine the suitability of job and work design theory for investigating knowledge workers’ productivity. The review is a response to recommendation and adoption of the motivational human resource management approach by a number of knowledge management...

Purpose – The purpose of this article is to examine, appraise and highlight the significance of promoting innovation in aid of industrial development. Design/methodology/approach – A comprehensive range of published literature is critiqued first to understand why industrial development...

Purpose – The aim of this paper is to report the finding of an exploratory research project that considered how public service organizations may conquer the debilitating effects of enterprise dementia. Design/methodology/approach – Building on the seminal research of Michael Earl, this...

Purpose – This paper, by carrying out a review of the existent literature, tries to answer the question: what is the process an inter‐organizational public network undergoes? Design/methodology/approach – First, different linear‐sequential network process models proposed by different...

Purpose – The paper sets out to explore the leadership processes and dynamics of change management in a fragmented, and resource‐poor, health service in an impoverished rural region in South Africa. Design/methodology/approach – The paper outlines an action research process aimed at...

Purpose – The purpose of this paper is to describe the successful use of a knowledge management (KM) model in a public sector organization. Design/methodology/approach – Building on the theoretical foundation of others, this case study demonstrates the value of KM modeling in a...

Purpose – The purpose of this paper is to describe a recent experiment in research coproduction in an evaluation of service planning at a London Mental Health NHS Trust. The paper aims to consider whether members of the research team who have themselves been users of mental health services are...