This paper introduces an empirical application of an experimental model for knowledge management within an organization, namely a case‐based reasoning model for manufacturing vision development (CBRM). The model integrates the development process of manufacturing vision with the methodology of...

Purpose – The objective of this study is to discuss the critical success factors involved in implementing a knowledge management system (KMS), in order to enhance a firm's competitiveness, while keeping costs to a minimum. Design/methodology/approach – Based on field studies and a literature...

Purpose – This paper proposes a fully holistic framework of the “Knowledge Management Gap” to demonstrate the management gaps that might occur when implementing the knowledge management system. Design/methodology/approach – The relevant literature is reviewed, and then the concept...

Purpose – To date, critical success factors (CSFs) for implementing knowledge management (KM) in small and medium enterprises (SMEs) have not been systematically investigated. Existing studies have derived their CSFs from large companies' perspectives and have not considered the needs of...

Purpose – This paper focuses on identifying key factors which condition the occurrence of synergies in multi‐entity companies in relation to the application of knowledge management procedures in the marketing and development function. Design/methodology/approach – The factors have been...

Purpose – With the fast growth of the internet, the development of industry portals for SMEs is becoming an increasingly important issue of economic growth. However, designing and developing efficient portals is not easy, and how to evaluate industry portals' performance has not yet been...

Purpose – This paper aims to examine how customer relationship management (CRM) systems are implemented in practice with a focus on the strategic application, i.e. how analytical CRM systems are used to support customer knowledge acquisition and how such a system can be developed....

Purpose – This paper proposes a knowledge management approach for managing uncertainty in manufacturing enterprises. Design/methodology/approach – The knowledge management approach consists of a knowledge‐enriched manufacturing system, which is modelled using SIMAN simulation language and...

Purpose – Information analysis tools enhance the possibilities of firm competition in terms of knowledge management. However, the generalization of decision support systems (DSS) is still far away from everyday use by managers and academicians. This paper aims to present a framework of...

Purpose – To analyze the crucial role that enablers play in carrying out knowledge management within the enterprise. Design/methodology/approach – This research uses the method of a case study and has directed the survey on Advanced Semiconductor Engineering, Inc. (ASE) and VIA Technologies,...