Purpose: This paper aims to conceptualize and characterize service ecosystems, addressing calls for research on this important and under-researched topic. Design/methodology/approach: The authors draw on four meta-theoretical foundations of S-D logic – resource integration, resource density,...

This article argues that in the mid to late eighteenth century, political economy, through writers such as Francois Quesnay, David Hume and Adam Smith, saw a discussion of ‘despotism’, which stood for thinking through the political arrangement within which economic productivity was...

When firms' customers are located in geographically dispersed areas, it can be difficult to manage service quality because its relative importance is likely to vary spatially. This article shows how addressing such spatial aspects of satisfaction data can improve management's ability to...