, surveys of educational and health managers and case examples, to determine whether a new strain of leadership ‐ the public …

managers of Parks Canada who sit in hierarchical order: a regional director, a park superintendent, and a park warden for the … front country. Describes and compares their activities, in terms of a comprehensive model of the manager’s job, and …

Public managers throughout the world work in an unforgiving environment in which to take risks. Managers face varying … managers is sought in drives to ensure quality in public services. Risk and quality appear strongly inter‐linked, although … concepts, as they are experienced by public managers, through two pilot case studies of managerial practice in the UK, based in …

municipal managers. The emphasis within is on analyzing the encounters of the public sector management discourse and the private … discourse in the construction and representation of municipal management and managers. It increases the importance of …

organizations; and then to create a model for how managers of larger organizations can work to create sustainable health. Design …/methodology/approach – The empirical data were gathered through interviews with managers at different organizational levels and workshops with … four successful organizations, managers should mainly consider doing the following: start measuring and evaluating the …

that managers can better understand how to use them in practice. Design/methodology/approach – Published research was … process. Practical implications – Service managers can use the proposed framework to examine the applicability of these …

quality managers of 88 publicly listed Jordanian manufacturing firms. Exploratory factor analysis is then used to create an …/implications – The classification provided can help managers to better visualize, understand and implement the concept of quality costing …. It provides a framework within which practices can be structured and evaluated; managers can identify areas in their …

assurance policies. Moreover, primary data were collected through a number of interviews with managers and quality experts …/implications – The main limitation of the study is the fact that in both cases only managers and top administrators were approached … complex and problematic. Second, it focuses on the responses of managers, who always play the most significant role in the …