Purpose – The purpose of this study is to determine whether intellectual capital (IC) creates value in the Serbian hotel industry. Specifically, this paper examines to what degree IC and its key components affect the financial performance of hotels compared to physical and financial capital....

Purpose – The paper aims to develop a model of knowledge transfer that considers kinship ties and emotions in family‐based firms. Design/methodology/approach – There exist several models, which show how information flows among individuals and within organizations. One school of thought is...

Success in the global marketplace depends on a manager’s ability to provide leadership. Exceptional success depends on sustaining extraordinary performance. Are there universal behaviours which are consistent around the world? Are there subtle differences of emphasis which vary across...

Purpose – The paper seeks to test empirically a variety of hypotheses related to human capital and organizational performance within software companies in Egypt. Design/methodology/approach – A valid research instrument was utilized to conduct a survey of 38 software companies who are...

Purpose – The overall purpose of this study was to develop an understanding of the mediating effect of organizational reputation on service recommendation and customer loyalty. Design/methodology/approach – Four models were developed that were variations of the American Customer Satisfaction...

Purpose – The purpose of this paper is to present an empirical research study which took a novel examination of the relationship between risk and transparency with regards to a company's intellectual capital assets. The objective of this study is to evaluate how the systematic and...

Purpose – The purpose of this paper is to construct and propose a definition for intangibles derived from the resource‐based view (RBV) of the firm for use in academic research and practical applications. Design/methodology/approach – Intangibles are defined as a subset of corporate...