Purpose – The research reported in this ongoing study aims to investigate the notion of knowledge assets developed within digital communities in the course of their economic or leisure activities. Ideally, the resulting knowledge is universal, affordable and relevant; this inclusiveness is a...

Purpose – The purpose of this paper is to report the results of using the framework in the field for the purpose of formulating knowledge policies. The framework derives from a conceptual model for analyzing knowledge development overviewed by the authors in a previous paper....

The emergence of total quality management and the ISO 9000 suite of standards has allowed a re‐think of how (and why) the post‐implementation evaluation of computer systems is to be carried out. Traditional performance measurement, modeling and analysis techniques – while not discredited...