The UN/ITU joint declaration on moving towards an information society has put in place infrastructure targets in tele-density and access. And indeed, in much of the Asia Pacific, impressive gains have been made over the past 5 years in achieving universality and affordability in...

The knowledge management literature suggests that an organization’s knowledge ecosystem is comprised of strategic situations in which the individual behaviors of its knowledge workers show potential conflicts with what would be optimal for the organization. This paper aims to explore how such...

In this article we discuss the problem of evaluating th equality of expert systems. The solution we propose is a diagnostic instrument that assesses the relative strengths and weaknesses of an operational expert system. Such a tool is designed to identify the characteristics and features that...

The rapid proliferation of social media networks has presented a platform of opportunities for the distribution of digital products and related applications. This is commonly known as word-of-mouth or viral marketing and intuitively fits the requirements of digital goods in that consumption,...

Improving the productivity of knowledge workers is one of the most important challenges for companies that face the transition from the industrial economy to an economy based on information and knowledge. Key to this transition for business is an understanding of the marketplace. However, most...

This article explores the impact of digitisation on the Indian film industry clustered around the metropolis of Mumbai known as Bollywood. It seeks to examine the opportunities and challenges posed by the digital and Internet revolution and how industry players exploit these opportunities and...

This case study is a review of knowledge management practices at Tata Consultancy Services – an increasingly global IT consulting firm headquartered in Mumbai – which has enabled it to meet ambitious growth targets over the past 5 years. The case also narrates some of the continuing...

This paper presents a framework for the analyzing revenue distribution in the delivery of digital content such as music, movies, games, books, and news. In such content delivery networks, there are various roles played by producers, consumers, syndicators, aggregators and distributors in the...

The emergence of total quality management and the ISO 9000 suite of standards has allowed a re-think of how (and why) the postimplementation evaluation of computer systems is to be carried out. Traditional performance measurement, modeling and analysis techniques - while not discredited - have...

The knowledge management literature suggests that an organization’s knowledge ecosystem is comprised of strategic situations in which the individual behaviors of its knowledge workers show potential conflicts with what would be optimal for the organization. This paper aims to explore how such...