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Prosocial compensation following a service failure : fulfilling an organization's ethical and philanthropic responsibilities

Thomassen, Jean-Pierre; Leliveld, Marijke C.; Ahaus, Kees; … - In: Journal of business ethics : JBE 162 (2020) 1, pp. 123-147

Persistent link: https://www.econbiz.de/10012208195

The political role of service delivery in state-building : exploring the relevance of European history for developing countries

Walle, Steven van de - In: Development policy review 29 (2011) 1, pp. 5-21

Persistent link: https://www.econbiz.de/10015156047

An Implementation Framework for Public Service Charters: Results of a concept mapping study

Thomassen, Jean-Pierre; Ahaus, Kees; Walle, Steven Van de; … - In: Public Management Review 16 (2014) 4, pp. 570-589

Many organizations have introduced service charters to improve service quality and user satisfaction. However, this goal is not always achieved, with the literature showing both implementation successes and failures. In this article, we analyse the organizational enablers for the implementation...

Persistent link: https://www.econbiz.de/10010824422

What services are public? : what aspects of performance are to be ranked? ; the case of "services of general interest"

Walle, Steven van de - In: International public management journal 11 (2008) 3, pp. 256-274

Persistent link: https://www.econbiz.de/10003766492

International comparisons of public sector performance : how to move ahead?

Walle, Steven van de - In: Public management review 11 (2009) 1, pp. 39-56

Persistent link: https://www.econbiz.de/10009533892

Equity or Efficiency? Explaining Public Officials' Values

Fernández-Gutiérrez, Marcos; Walle, Steven van de - In: Public Administration Review 79 (2018) 1, pp. 25-34

Persistent link: https://www.econbiz.de/10012096417

Institutions or Contingencies? A Cross‐Country Analysis of Management Tool Use by Public Sector Executives

George, Bert; Walle, Steven van de; Hammerschmid, Gerhard - In: Public Administration Review 79 (2019) 3, pp. 330-342

Persistent link: https://www.econbiz.de/10012096433

Defending, prospecting or reacting? Strategic management during cutbacks in the Dutch penitentiary sector

Schmidt, Eduard; Walle, Steven van de - In: Financial Accountability & Management 38 (2020) 1, pp. 77-96

Persistent link: https://www.econbiz.de/10012408920

When is a service an essential public service?

Walle, Steven van de - In: Annals of public and cooperative economics 80 (2009) 4, pp. 521-545

Persistent link: https://www.econbiz.de/10003907646

Two track public services? : citizens' voice behaviour towards liberalized services in the EU15

Jilke, Sebastian; Walle, Steven van de - In: Public management review 15 (2013) 4, pp. 465-476

Persistent link: https://www.econbiz.de/10009791577