<title>Abstract</title> This article examines the diffusion and adoption process of an electronic service delivery innovation, which can be seen as an example of e-policing -- called SMS-alert -- among Dutch police forces. It is not only important to pay attention to the question <italic>how</italic> an innovation has...

<title>Abstract</title> Given the political nature of back-office integration, should cross-organizational back-office integration be seen as a command and control challenge or a process management challenge? Comparative case study research has primarily shown that integration is the outcome of a process in...

<title>Abstract</title> New social network technology (Web 2.0) provides individuals and small groups with powerful resources for rapid political mobilization. This can create strategic surprises to policy-makers. Two cases of Web 2.0 driven micro-mobilization processes are considered. In both cases, new...

Purpose – The purpose of this paper is to investigate the perceived value-relevance of open data published by the Dutch Inspectorate of Education in the parents’ choice of Dutch primary schools. Design/methodology/approach – Empirical data were collected through a mixed method strategy...