We propose a new strategy for proactive churn management that actively uses social network information to help retain consumers. We collaborate with a major telecommunications provider to design, deploy and analyze the outcomes of a randomized control trial at the household level to evaluate the...

Objective: The goal of this article is to analyse the impact of different measures of entrepreneurial activity, namely through attitudes and behaviour, on the economic growth of 21 European countries. The goal is to assess the impact of entrepreneurial activity, measured by perceived...

Using a household level dataset, we measure the impact of a website blocking agreement based on DNS filtering on digital piracy and the consumption of pay-TV, Video on Demand, and paid entertainment channels. Our results show that blocking access to copyright infringing websites reduces Internet...

During the COVID-19 pandemic, most workers had to work from home due to the successive lockdowns across European countries. This constraint posed significant challenges to many workers and companies regarding working conditions and work-life balance. Framed by the job demands-resources model...