In this paper, we devise an analytical consumer choice model in which consumers can visit a subscription video-on-demand platform to watch content from their watchlist and browse the catalog to search for additional content. We also partner with a large multinational telecommunications provider...

Peer ratings have become increasingly important sources of product information, particularly in markets for information goods. However, in spite of the increasing prevalence of this information, there are relatively few academic studies that analyze the impact of peer ratings on consumers...

We study the effect of peer influence in the diffusion of the iPhone 3G across a number of communities sampled from a large dataset from a major European Mobile carrier in one country. We identify tight communities of users in which peer influence may play a role and use instrumental variables...

Providing broadband to schools can be an effective way to foster household Internet adoption in neighboring areas. On the one hand, the infrastructure put into place to meet schools' needs can also serve households. On the other hand, students get acquainted with Internet at school and signal...

Purpose Healthcare professionals are key in healthcare organisations but are subject to long working hours and may have to make complex life-and-death decisions. As frontline agents dealing with human lives, giving them a voice is paramount. This study explores the impact of employee voice...