Background: This study aims to analyze the relationship between lean practices and orga- nizational performance in a public institution, specifically, a military organization. Methods: The research has a quantitative approach with a descriptive character, having as a sample the members of a...

Purpose: This paper explores the influence of ISO 9001:2015 certification on business performance in the packaging industry in South Africa. Additionally, the study proposes a comprehensive and sustainable quality management system (QMS) framework that harmonises with the stipulated requirements...

The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

This file contains slides that show the elements chosen by the senior management and consultants to re-engage and re-launch the lean journey at Wausau Equipment Company, following its original failed implementation and necessitated by implementation and acceptance problems at the management level

The lean initiative detailed in the (A) case, OM-1354, had reached a precarious stage. Despite an optimistic business forecast, there was a disturbing trend developing: the Machine and Systems division of Wausau Equipment Company (WECO) had failed to sell several harvesting systems to customers...