//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Who stays, who walks, and why...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
33
Relationship marketing
33
Service quality
32
Dienstleistungsqualität
31
Gambling
27
Glücksspiel
27
Customer satisfaction
21
Kundenzufriedenheit
21
Intelligence
17
Intelligenz
17
Artificial intelligence
11
Emotion
11
Künstliche Intelligenz
11
Brand management
10
Markenführung
10
Customer engagement
9
Customer integration
9
Customer loyalty
9
Emotional intelligence
9
Kundenintegration
9
Brand image
8
Casinos
8
Coronavirus
8
Customer retention
8
Gastgewerbe
8
Hospitality industry
8
Kundenbindung
8
Markenimage
8
Arbeitskräfte
7
Arbeitsleistung
7
Bibliometrics
7
Bibliometrie
7
Job performance
7
Workforce
7
Arbeitszufriedenheit
6
Hotel industry
6
Hotellerie
6
Job satisfaction
6
more ...
less ...
Online availability
All
Undetermined
64
Free
16
CC license
2
Type of publication
All
Article
102
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
87
Aufsatz in Zeitschrift
87
research-article
2
Aufsatz im Buch
1
Aufsatzsammlung
1
Book section
1
Collection of articles of several authors
1
Sammelwerk
1
review
1
more ...
less ...
Language
All
English
98
Undetermined
8
Author
All
Prentice, Catherine
106
Wang, Xuequn
9
Wong, IpKin Anthony
9
Hsiao, Aaron
7
King, Brian
7
Nguyen, Mai
6
Ji, Chunli
5
Loureiro, Sandra Maria Correia
5
Dominique-Ferreira, Sergio
4
Vada, Sera
4
Weaven, Scott
4
Woodside, Arch G.
4
Altinay, Levent
3
He, Wei
3
King, Brian E.M.
3
Quach, Sara
3
Sthapit, Erose
3
Thaichon, Park
3
Chen, Ying
2
Douglas, Evan J.
2
Han, Xiaoyun
2
Hua, Lian-Lian
2
King, Brian E. M.
2
Lam, Desmond
2
Lopes, Sergio Dominique
2
Moyle, Brent
2
Ohtsuka, Keis
2
Sassenberg, Anne-Marie
2
Soar, Jeffrey
2
Stantic, Bela
2
Wasaya, Allah
2
Yang, Ping
2
Zeidan, Susan
2
Zeng, Zhong Lu
2
Zhang, Lei
2
Aswin Winardi, Michael
1
Casidy, Riza
1
Chen, Jinan
1
Chen, Jue
1
Chen, Po-ju
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
25
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
International journal of hospitality management
7
Journal of hospitality marketing & management
7
Services marketing quarterly
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
International Journal of Contemporary Hospitality Management
2
International journal of consumer studies
2
Journal of Business Research
2
Journal of strategic marketing
2
Knowledge management research & practice : KMRP ; an official journal of the OR Society
2
Psychology & marketing
2
The service industries journal
2
Tourism Review
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
China Accounting and Finance Review
1
Electronic commerce research
1
Individual sources, dynamics, and expressions of emotion
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
International Journal of Consumer Studies
1
International journal of organizational analysis
1
Journal of Services Marketing
1
Journal of business venturing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Logistics
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
1
Tourism review
1
more ...
less ...
Source
All
ECONIS (ZBW)
91
Other ZBW resources
7
OLC EcoSci
6
RePEc
2
Showing
31
-
40
of
106
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
Managing eWOM for hotel performance
Mathews, Shane
;
Prentice, Catherine
;
Tsou, Alice
; …
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10013326459
Saved in:
32
Systematic literature review on emotional intelligence and conflict management
Winardi, Michael Aswin
;
Prentice, Catherine
;
Weaven, Scott
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013326465
Saved in:
33
A systematic literature review of AI in the sharing economy
Chen, Ying
;
Prentice, Catherine
;
Weaven, Scott
;
Hsiao, Aaron
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 434-451
Persistent link: https://www.econbiz.de/10013326485
Saved in:
34
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
35
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
36
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
37
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
38
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
39
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
40
Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine
;
King, Brian
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->