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Who stays, who walks, and why...
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Consumer behaviour
41
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Beziehungsmarketing
33
Relationship marketing
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Service quality
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31
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27
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Prentice, Catherine
106
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Wong, IpKin Anthony
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Hsiao, Aaron
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King, Brian
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Nguyen, Mai
6
Ji, Chunli
5
Loureiro, Sandra Maria Correia
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Dominique-Ferreira, Sergio
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Vada, Sera
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Weaven, Scott
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Woodside, Arch G.
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Altinay, Levent
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He, Wei
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King, Brian E.M.
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Quach, Sara
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Sthapit, Erose
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Journal of retailing and consumer services
25
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
International journal of hospitality management
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Journal of hospitality marketing & management
7
Services marketing quarterly
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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International Journal of Consumer Studies
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Journal of Services Marketing
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Journal of vacation marketing : an international journal
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ECONIS (ZBW)
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Other ZBW resources
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OLC EcoSci
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61
From gambling exposure to adaptation : implications for casino sustainability
Prentice, Catherine
;
Zeng, Zhong Lu
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 31-36
Persistent link: https://www.econbiz.de/10011808472
Saved in:
62
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
63
Relevant, or irrelevant, external factors in panic buying
Prentice, Catherine
;
Nguyen, Mai
;
Nandy, Purnima
;
Aswin …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581922
Saved in:
64
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen, Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
65
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
66
The effects of brand identity on brand performance in the service sector
Casidy, Riza
;
Prentice, Catherine
;
Wymer, Walter
- In:
Journal of strategic marketing
27
(
2019
)
8
,
pp. 651-665
Persistent link: https://www.econbiz.de/10012202785
Saved in:
67
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
68
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
69
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen, Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
70
Positive psychology and tourist well-being : a systematic literature review
Vada, Sera
;
Prentice, Catherine
;
Scott, Noel
;
Hsiao, Aaron
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012170538
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