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Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
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Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
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An empirical study analyzing the ATM service quality and customer satisfaction relationship in Rwanda
Alexis, Nshimiyimana; Chen, Wenpei - In: International journal of business and economics … 8 (2019) 6, pp. 439-451
Persistent link: https://www.econbiz.de/10012236960
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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung; Lee, Bruce C. Y.; Chen, Ching-Chin - In: Total quality management & business excellence 30 (2019) 13, pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
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Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S; Devesh, Sonal - In: Total quality management & business excellence 30 (2019) 16, pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
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Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek - 2020
Persistent link: https://www.econbiz.de/10012211403
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Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
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Food market hygiene in the consumer experience
Merchan, Diana; Agila, Mercy; Criollo, Mónica; … - 2020
Persistent link: https://www.econbiz.de/10012266496
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A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty
Ng, Holly; Li, Tilo; Yeung, Marine - In: International journal of business & management : IJoBM 8 (2020) 2, pp. 93-109
Persistent link: https://www.econbiz.de/10012395746