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Relationship between service quality, customer satisfaction and behavioural intentions in South Africa’s mobile telecommunication industry
Mpwanya, Musenga Francis; Letsoalo, Maupi E. - In: African journal of business and economic research : AJBER 14 (2019) 2, pp. 67-89
Persistent link: https://www.econbiz.de/10012485800
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A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram; Sandhiya M - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 849-857
Persistent link: https://www.econbiz.de/10012542566
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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Examining the relationships between service quality, corporate image, customer satisfaction, and customer loyalty for an Indonesian bank
Krisnanto, Umbas; Novianti, Riska - In: Expert journal of business and management 7 (2019) 1, pp. 31-35
Persistent link: https://www.econbiz.de/10012139436
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The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad, Iran
Azad, Naser; Sadeghifar, Mohammad - In: International journal of business innovation and research 20 (2019) 1, pp. 129-144
Persistent link: https://www.econbiz.de/10012144499
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Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
Thien-Vu Tran; Nhi Thi Hoai Nguyen - In: International journal of electronic marketing and … 16 (2025) 1, pp. 21-38
Persistent link: https://www.econbiz.de/10015357913
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The impact of servqual on consumers' satisfaction, loyalty, and intention to use online food delivery services
Arli, Denni; Van Esch, Patrick; Weaven, Scott - In: Journal of promotion management : innovations in … 30 (2024) 7, pp. 1159-1188
Persistent link: https://www.econbiz.de/10015183013