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The influence of service quality, product quality, price, and innovation on customer loyalty at satay restaurant with the customer satisfaction as an intervening variable

Mulady, Rifda Zahida; Sumadi - 2023

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Can blockchain payment services influence customers' loyalty intention in the hospitality industry? : a mediation assessment

Al Karim, Rashed; Rabiul, Md Karim; Ishrat, Mahima; … - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-17

This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through the mediating role of service quality, privacy and security, and customer satisfaction in the Bangladeshi hospitality industry. Data were collected through a survey using a structured...

Persistent link: https://www.econbiz.de/10014246377

Hotel customer retention : a study of customers' perspectives in an emerging market

Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36

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Determinants of customer satisfaction in Kabul : evidence from the restaurant industry

Hamidy, Hamidullah; Walker, Dale; Claver, Jimbo H. - In: International journal of electronic customer … 13 (2022) 3, pp. 203-247

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Measuring service quality in Indian automobile aftersales : AutoIND scale

Singh, Munish Pal; Sharma, Satyendra Kumar; Chanda, Udayan - In: International journal of process management and … 13 (2023) 3, pp. 401-422

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The drivers of customer satisfaction and loyalty in automotive aftermarket industry

Chandel, Jyoti Kumar; Mohiuddin, Syed Aulia; Mishra, G. P. - In: International journal of business excellence : IJBEX 29 (2023) 3, pp. 351-371

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Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana

Chiguvi, Douglas - 2023

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Analysing customer loyalty, customer satisfaction and service quality at dlf mall of india

Sao, Ameet; Kumar, Amit; Bapat, Gautam; Khan, Mohd Suhail; … - In: Marketing i menedžment innovacij : m&mi 14 (2023) 1, pp. 146-157

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The influencing factors of customer satisfaction in mobile brands in Myanmar

Ba Nyar Eain; Ghosh, Abhijit; Chakkaravarthy, Midhun J.; … - In: Recent trends in business and entrepreneurial ventures, (pp. 199-211). 2024

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Customer satisfaction and loyalty for online food services provider in India : an empirical study

Sinha, Anand Prasad; Srivastava, Praveen; Srivastava, … - In: Vision : the journal of business perspective 28 (2024) 3, pp. 327-343

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