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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392
Persistent link: https://www.econbiz.de/10011449703
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Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel; Bonuke, Ronald - In: International journal of financial services management … 11 (2023) 4, pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
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The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim-Shyan; Boon Liat Cheng; Cham, Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish; Sahu, G. P. - In: International journal of business innovation and research 9 (2015) 4, pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
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Relationship intention and service quality as combined competitive strategy
Mostert, Pierre; Luttig, Thelma - In: International journal of management & enterprise … 17 (2018) 1, pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
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A holistic view of the use of corporate culture conveyed by internal marketing for enhancing stability, sustainability and consistency in service quality
Botha, J. A. R. - In: Investment management and financial innovations 13 (2016) 3, pp. 248-257
Persistent link: https://www.econbiz.de/10011666826
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Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
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The mediating role of relationship marketing between service quality and customer loyalty
Putra, I. Wayan Jaman Adi; Putri, Dessy Pramita - In: Journal of relationship marketing : innovations and … 18 (2019) 3, pp. 233-245
Persistent link: https://www.econbiz.de/10012181028