Similar Search Results

Investigating the online banking customer satisfaction model under the controlled effect of demographic variables

Allada, Vijaya Kameswari; Dubey, Rameshwar - In: International journal of services and operations management 18 (2014) 3, pp. 281-304

Persistent link: https://www.econbiz.de/10010395673

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...

Persistent link: https://www.econbiz.de/10010395712

A study on awareness level on industrial lubricants with reference to Pentagon lubicants , Chennai

Aveline S.; Kishore; Prabhu, C. - In: International journal of applied business and economic … 12 (2014) 2, pp. 353-360

Persistent link: https://www.econbiz.de/10010374127

First step in social media : measuring the influence of online management responses on customer satisfaction

Gu, Bin; Ye, Qiang - In: Production and operations management : an international … 23 (2014) 4, pp. 570-582

Persistent link: https://www.econbiz.de/10010364045

Impact of market orientation on business performance : role of employee satisfaction and customer satisfaction

Jyoti, Jeevan; Sharma, Jyoti - In: Vision : the journal of business perspective 16 (2012) 4, pp. 297-313

Persistent link: https://www.econbiz.de/10010406168

The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts

Claeys, Christel; Roozen, Irene - In: Review of business and economic literature 58 (2013) 3, pp. 260-284

Persistent link: https://www.econbiz.de/10010409180

The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry

Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187

Persistent link: https://www.econbiz.de/10009793740

Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

Persistent link: https://www.econbiz.de/10010345391

Assessing the influence of economic and customer experience factors on service purchase behaviors

Kumar, V.; Umashankar, Nita; Kim, Kihyun Hannah; … - In: Marketing science 33 (2014) 5, pp. 673-692

Persistent link: https://www.econbiz.de/10010468408

Customer experiences as drivers of customer satisfction

Dalla Pozza, Ilaria - In: Revue Gestion 2000 : management & prospective 31 (2014) 3, pp. 115-138

Persistent link: https://www.econbiz.de/10010485120

A service of the

zbw