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Bruhn, Manfred
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149
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82
Huber, Frank
77
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68
Verhoef, Peter C.
68
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65
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64
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63
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63
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62
Straume, Odd Rune
60
Hollebeek, Linda D.
59
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58
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58
Propper, Carol
57
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54
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54
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53
Rivkin, Steven G.
53
Aksoy, Lerzan
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52
Weinbach, Andrew P.
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51
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50
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49
Pathak, Parag A.
49
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48
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48
Shahin, Arash
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Grönroos, Christian
47
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46
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Law, Rob
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European Foundation for the Improvement of Living and Working Conditions
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Management science : journal of the Institute for Operations Research and the Management Sciences
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BASE
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231
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
232
Determinants of repurchase intentions at online stores in Indonesia
Wijaya, Rahmad
;
Farida, Naili
;
Andriyansah
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011886512
Saved in:
233
Customer satisfaction, Confucian dynamism, and long-term oriented marketing relationship : a threefold empirical analysis
Ndubisi, Nelson Oly
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 477-487
Persistent link: https://www.econbiz.de/10011970136
Saved in:
234
Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias
;
Lu, Chaoren
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
Saved in:
235
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
236
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
237
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
238
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
239
Whether service quality determinants and customer satisfaction influence loyalty : a study of fitness services
Bandyopadhyay, Nirmalya
- In:
International journal of business excellence
15
(
2018
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10011954324
Saved in:
240
Investigating the nexus of service quality and customer loyalty in banking industry via the mediating role of customer satisfaction
Alafeshat, Rawan
;
Alola, Uju Violet
- In:
Academic journal of economic studies
4
(
2018
)
3
,
pp. 167-176
Persistent link: https://www.econbiz.de/10011917917
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