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Integrity trend assessment of pre and post IFRS financial disclosures in Nigeria
Nwoye, Ugochukwu J.; Okoye, Emma I. - In: Academic journal of economic studies 4 (2018) 3, pp. 177-186
Persistent link: https://www.econbiz.de/10011917923
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When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.; Ilk, Noyan; Lin, Mingfeng; Zhao, J. Leon - In: Management science : journal of the Institute for … 64 (2018) 7, pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
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The influence of perceived quality, perceived value, and customer expectation on customer satisfaction : an empirical study on independent surveyor industry in Indonesia
Hannan, Sufrin; Budi Suharjo; Nurmalina, Rita; Kirbrandoko - In: International journal of applied business and economic … 14 (2016) 2, pp. 603-613
Persistent link: https://www.econbiz.de/10011900524
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Impact of restaurant owners'/managers' handling of customers' unexpected incidents on customers' revisit intention
Lin, Tin-Chun - In: International journal of economics and business research 15 (2018) 1, pp. 108-124
Persistent link: https://www.econbiz.de/10011997901
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Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
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A closer look at the relationship of entry-level bank employees' leadership attributes and customer satisfaction
Al-Salim, Majda I. Ayoub - In: Journal of financial services marketing : JFSM 23 (2018) 2, pp. 91-103
Persistent link: https://www.econbiz.de/10011891204
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The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens; Iseke, Anja; Derfuß, Klaus; Eller, … - In: Journal of marketing 81 (2017) 3, pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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Studies of CRM : management capabilities and the mediating role of customer satisfaction
Hsu, Cheng-Se; Islam, Majidul; Yang, Yi-feng - In: International journal of business excellence 10 (2016) 2, pp. 264-282
Persistent link: https://www.econbiz.de/10011666285
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Delighted or satisfied? : positive emotional responses derived from theme park experiences
Ma, Jianyu; Scott, Noel; Gao, Jun; Ding, Peiyi - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 1-19
Persistent link: https://www.econbiz.de/10011669945
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Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya; Kozak, Metin - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 40-51
Persistent link: https://www.econbiz.de/10011669947