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Interactions between customer relationship management technology infrastructure, loyalty & customer satisfaction : evidence from Iran
Dadar, Meysam; Amirnejad, Ghanbar - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 1326-1333
Persistent link: https://www.econbiz.de/10011764677
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita; Awang, Zainudin; Jusoff, Kamaruzaman; … - In: International journal of green economics 11 (2017) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Customer satisfaction and loyalty : a study of interrelationships and effects in Nigerian domestic airline industry
Ganiyu, Rahim A. - In: Oradea journal of business and economics 2 (2017) 1, pp. 7-20
Persistent link: https://www.econbiz.de/10011780634
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The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services industry in Indonesia
Hannan, Sufrin; Suharjo, Budi; Kirbrandoko, Kirbrandoko; … - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
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A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter; Salem, Heba - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
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Do port security quality and service quality influence customer satisfaction and loyalty?
Chang, Chia-Hsun; Vinh Van Thai - In: Maritime policy and management : MPM 43 (2016) 5/6, pp. 720-736
Persistent link: https://www.econbiz.de/10011577252
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Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411