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A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46
Persistent link: https://www.econbiz.de/10011646901
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The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid; Trimetsoontorn, Jirasek; Fongsuwan, Wanno - In: Journal for global business advancement : JGBA 8 (2015) 4, pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
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Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation
Ganesan, Palanisamy; Sridhar, Manohar - In: Corporate reputation review : an international journal 19 (2016) 1, pp. 77-101
Persistent link: https://www.econbiz.de/10011552501
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Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
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The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina; Izvercian, Monica; Pugna, Adrian Pavel - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes
Xu, Xian-Ying; Wu, Shi-Yu; Jing, Hao - In: International journal of services technology and management 23 (2017) 3, pp. 219-236
Persistent link: https://www.econbiz.de/10011844489
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Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina; Singh, Sunil K.; Singh, Jagdip - In: Journal of marketing research : JMR 55 (2018) 2, pp. 178-192
Persistent link: https://www.econbiz.de/10011844990
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A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand
Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369
Persistent link: https://www.econbiz.de/10011817853
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Establishing logistics service strategies that increase sales
Leuschner, Rudolf; Lambert, Douglas M. - In: Journal of business logistics : JBL 37 (2016) 3, pp. 247-270
Persistent link: https://www.econbiz.de/10011615032
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The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor; Fernández-Ortiz, Rubén; … - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 447-463
Persistent link: https://www.econbiz.de/10011558842