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Bruhn, Manfred
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Kumar, V.
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82
Huber, Frank
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Bauer, Hans H.
68
Verhoef, Peter C.
68
Stauss, Bernd
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Svensson, Göran
64
Humphreys, Brad R.
63
Mittal, Vikas
63
Herrmann, Andreas
62
Straume, Odd Rune
60
Hollebeek, Linda D.
59
Gil Saura, Irene
58
Wong, IpKin Anthony
58
Propper, Carol
57
Brekke, Kurt R.
54
Paul, Rodney J.
54
Prentice, Catherine
53
Rivkin, Steven G.
53
Aksoy, Lerzan
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Piller, Frank T.
52
Weinbach, Andrew P.
52
Schnytzer, Adi
51
Krafft, Manfred
50
Grewal, Dhruv
49
Pathak, Parag A.
49
Prybutok, Victor R.
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Gustafsson, Anders
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Loureiro, Sandra Maria Correia
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Shahin, Arash
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Grönroos, Christian
47
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Law, Rob
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International Monetary Fund (IMF)
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World Bank
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Books on Demand GmbH <Norderstedt>
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European Commission / Directorate-General for Taxation and Customs Union
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Nomos Verlagsgesellschaft
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Department of Economics and Accounting, College of the Holy Cross
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European Foundation for the Improvement of Living and Working Conditions
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American Marketing Association
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Edward Elgar Publishing
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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NBER working paper series
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Cogent business & management
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Psychology & marketing
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Services marketing quarterly
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Auditing : a journal of practice & theory
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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International journal of electronic customer relationship management : IJECRM
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Journal of air transport management
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Management science : journal of the Institute for Operations Research and the Management Sciences
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The TQM journal : the international review of organizational improvement
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International journal of productivity and quality management : IJPQM
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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European journal of marketing : EJM
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EconStor
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BASE
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271
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
272
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
273
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
274
The importance of perceived service value in retail banking services
Pisnik Korda, Aleksandra
;
Dlačić, Jasmina
;
Milfelner, …
- In:
Market : review for marketing theory and practice
28
(
2016
)
2
,
pp. 191-212
Persistent link: https://www.econbiz.de/10011709081
Saved in:
275
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
276
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
277
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
Saved in:
278
Moderating role of product type in the relationship between e-retailer service attributes and customer satisfaction
You, Yanfen
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
International journal of electronic marketing and …
8
(
2017
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10011858769
Saved in:
279
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
280
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
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