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Who stays, who walks, and why in high-intensity service contexts

Prentice, Catherine - In: Journal of Business Research 67 (2014) 4, pp. 608-614

The current investigation explores relationships among customer service-quality evaluations, propensity-to-switch, and player retention in a highly-intense service delivery environment (casinos). The study also examines the proposal that player loyalty intervenes between casino service-quality...

Persistent link: https://www.econbiz.de/10010869651

Does the look matter? : the impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay

Lam, Long W.; Chan, Ka Wai; Fong, Davis; Lo, Freda - In: International journal of hospitality management 30 (2011) 3, pp. 558-567

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Mainland Chinese shopping preferences and service perceptions in the Asian gaming destination of Macau

Wong, Ip Kin Anthony - In: Journal of vacation marketing : an international journal 19 (2013) 3, pp. 239-251

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Examining casino service quality in the Asian Las Vegas : an alternative approach

Wong, IpKin Anthony; Fong, Veronica Hoi In - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 842-865

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Understanding perceived casino service difference among casino players

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Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers

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Persistent link: https://www.econbiz.de/10011287634

Gap analysis as a diagnostic tool for improving the slot gaming experience

Suh, Eunju; Erdem, Mehmet - In: Journal of hospitality marketing & management 18 (2009) 4, pp. 445-455

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Exploring jaycustomer behavior and handling approach in casinos

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Managing service encounters with emotional intelligence

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What makes integrated resort attractive? : exploring the role of experience encounter elements

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Persistent link: https://www.econbiz.de/10013352885