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The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender

Haverila, Matti J.; Haverila, Kai; McLaughlin, Caitlin - In: International journal of electronic marketing and … 12 (2021) 4, pp. 339-356

Persistent link: https://www.econbiz.de/10012669849

Enhancing customers' satisfaction using loyalty rewards programs : evidence from Jordanian banks

Al-Nsour, Iyad A.; Alnsour, Ibrahim R.; Alotoum, Firas J. - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 297-305

Persistent link: https://www.econbiz.de/10012671035

Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations

Torrico, Boris Herbas; Frank, Björn - In: Total quality management & business excellence 30 (2019) 4, pp. 355-369

Persistent link: https://www.econbiz.de/10012199759

The importance of customer participation for high-contact services : evidence from a real estate agency

Yang, Albert Jing-Fuh; Huang, Yung-Chin; Chen, Yenming J. - In: Total quality management & business excellence 30 (2019) 7, pp. 831-847

Persistent link: https://www.econbiz.de/10012199791

Customer experience in online shopping : a structural modeling approach

Bhattacharya, Arijit; Srivastava, Manjari; Verma, Sanjeev - In: Journal of global marketing 32 (2019) 1, pp. 3-16

Persistent link: https://www.econbiz.de/10012201003

Consequences of consumer engagement in service marketing : an empirical exploration

Rather, Raouf Ahmad - In: Journal of global marketing 32 (2019) 2, pp. 116-135

Persistent link: https://www.econbiz.de/10012201015

Cultural influences on B2B service quality-satisfaction-loyalty

Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249

Persistent link: https://www.econbiz.de/10012203278

Impact of workforce flexibility on customer satisfaction : empirical framework & evidence from a cleaning services platform

Astashkina, Ekaterina; Momot, Ruslan; Salikhov, Marat - 2018

Problem definition: Contrary to classic applications of matching theory, in most contemporary on-demand service platforms, matches can not be enforced because workers are flexible – they choose their tasks. Such flexibility makes it difficult to manage workers while keeping customers...

Persistent link: https://www.econbiz.de/10012219348

Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value

Pandey, Neeraj; Tripathi, Avinash; Jain, Devendra; Roy, … - In: Journal of strategic marketing 28 (2020) 6, pp. 522-541

Persistent link: https://www.econbiz.de/10012313919

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Kusumawati, Andriani; Rahayu, Kharisma Sri - In: Human systems management : HSM 39 (2020) 2, pp. 219-232

Persistent link: https://www.econbiz.de/10012296228