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A development model of factors affecting customer loyalty to mobile service providers in Thailand

Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506

Persistent link: https://www.econbiz.de/10011878321

The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442

Persistent link: https://www.econbiz.de/10011970145

Antecedents and outcomes of telecom reputation in Ghana

Anlesinya, Alex; Bukari, Zakari; Bonuedi, Amy Afi; … - In: International journal of services, economics and management 9 (2018) 1, pp. 36-60

Persistent link: https://www.econbiz.de/10011971872

Factors influencing customer choice in selection of banks in Kuwait

AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153

Persistent link: https://www.econbiz.de/10011976337

A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan

Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134

Persistent link: https://www.econbiz.de/10011949496

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus

Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36

Persistent link: https://www.econbiz.de/10011892717

Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation

Lv, Haixia; Yu, Guang; Wu, Gang - In: International journal of information technology and … 17 (2018) 3, pp. 170-183

Persistent link: https://www.econbiz.de/10011896613

The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry

Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10011691414