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An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty

Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24

Persistent link: https://www.econbiz.de/10011774231

Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea

Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605

Persistent link: https://www.econbiz.de/10011754045

A study on the factors affecting customer satisfaction in online airline services

Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288

Persistent link: https://www.econbiz.de/10011518844

Perceptions of customers regarding their expectations of service quality in South African full-service restaurants

Naude, Petro; Rudansky-Kloppers, Sharon - In: International business and economics research journal 15 (2016) 2, pp. 55-67

Persistent link: https://www.econbiz.de/10011701215

Empirical study on the relationships of internet banking quality, customer value, and customer satisfaction

Krisnato, Umbas - In: Expert journal of marketing 5 (2017) 1, pp. 17-27

The purpose of this conducted study was to test the direct and indirect effects of internet banking quality and customer value to customer satisfaction. This study uses descriptive analysis and multiple regression analysis to examine these relationships. The study is based on a survey conducted...

Persistent link: https://www.econbiz.de/10011764027

Drivers of customer satisfaction and loyalty in service industries

Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823

Persistent link: https://www.econbiz.de/10011625874

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Service quality, customer satisfaction and loyalty in the Yemeni mobile service market

Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73

Persistent link: https://www.econbiz.de/10011607179

Service quality at Thailand's Siam Commercial Bank: Chonburi Province

Suvittawat, Adisak - In: International journal of economic perspectives : IJEP 9 (2015) 4, pp. 21-26

Persistent link: https://www.econbiz.de/10011579308

Relationship between service quality and customer satisfaction : a study of Malaysian banking industry

Lay Hong Tan; Boon-Cheong Chew; Syaiful-Rizal Hamid - In: International journal of productivity and quality … 19 (2016) 1, pp. 38-50

Persistent link: https://www.econbiz.de/10011646195