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The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia

Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35

Persistent link: https://www.econbiz.de/10010390788

A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi

Jain, Esha; Madan, Manish - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 107-126

Persistent link: https://www.econbiz.de/10011533034

Identifying service quality dimensions as antecedents to customer satisfaction in retail banking

Culiberg, Barbara; Rojšek, Iča - In: Economic and business review : EBR 12 (2010) 3, pp. 151-166

Persistent link: https://www.econbiz.de/10011617281

Customer satisfaction as mediating role in Telecom sector : with special reference to DSL service

Rajeswari, S.; Srinivasulu, Yarlagadda; Thiyagarajan, S. - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 181-194

Persistent link: https://www.econbiz.de/10011656371

Dynamic customer value cocreation in healthcare

Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193

Persistent link: https://www.econbiz.de/10014580413

Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?

Yoganandan, G.; Vasan, M. - In: International journal of logistics systems and … 48 (2024) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10015065427

Market orientation and customer satisfaction : the role of service quality and innovation

Mahmoud, Mahmoud Abdulai; Hinson, Robert; Duut, Dickson … - In: International journal of business and emerging markets … 11 (2019) 2, pp. 144-167

Persistent link: https://www.econbiz.de/10012135585

What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions

Alzoubi, Haitham M.; Vij, Mohit; Vij, Anu; Jalal Rajeh … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 102-135

Persistent link: https://www.econbiz.de/10012583822

Effects of service quality and customer satisfaction on loyalty of bank customers

Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...

Persistent link: https://www.econbiz.de/10012643064

Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall

Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562

Persistent link: https://www.econbiz.de/10012693067