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Service quality
41
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39
Consumer behaviour
28
Customer satisfaction
28
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26
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26
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Prybutok, Victor R.
140
Qin, Hong
23
Zhang, Xiaoni
22
Evangelopoulos, Nicholas
17
Boakye, Kwabena G.
13
Koh, Chang E.
13
Kappelman, Leon A.
12
Ryan, Sherry D.
11
Blankson, Charles
10
Peak, Daniel A.
10
Harun, Ahasan
8
Hossain, Muhammad Muazzem
8
Prybutok, Gayle
8
Landrum, Hollis
7
Ashton, Triss
6
Sidorova, Anna
6
Winson-Geideman, Kimberly
6
Fang, Jiaming
5
Strutton, David
5
Wen, Chao
5
Landrum, Hollis T.
4
Talukder, Majharul
4
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3
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3
Hanus, Bartlomiej
3
Ramakrishnan, Thiagarajan
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Rokonuzzaman, Md
3
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Yi, Junsub
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Zhao, Qilan
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2
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2
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2
David, Alsius
2
Dinulescu, Catalin C.
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Dran, Gisela M.von
2
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2
Hajian, Ava
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Quality management journal : QMJ
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of services and standards
9
Journal of retailing and consumer services
5
International journal of quality and service sciences
4
Journal of real estate literature : a publication of the American Real Estate Society
4
Management information systems : mis quarterly
4
European Journal of Operational Research
3
Information resources management journal : IRMJ ; an official publication of the Information Resources Management Association
3
International Journal of Quality and Service Sciences
3
International journal of quality & reliability management
3
Journal of decision systems
3
Journal of electronic commerce research : JECR
3
Operations management research : OMR ; advancing practice through theory
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
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2
Business Process Management Journal
2
Business process management journal
2
Industrial Management & Data Systems
2
Industrial management & data systems
2
International Journal of Quality & Reliability Management
2
International journal of productivity and quality management : IJPQM
2
International journal of services and standards : IJSS
2
Journal of business and management : JBM
2
Journal of marketing theory and practice
2
National productivity review : the journal of productivity management
2
Operations research, Management science : OR MS ; the international literature digest
2
Project management journal : PMJ
2
Socio-Economic Planning Sciences
2
Stochastics and Quality Control
2
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1
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1
Computers & industrial engineering : CAIE ; an internat. journal
1
Decision sciences : DS
1
Electronic commerce research
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of operational research : EJOR
1
Family business review : publ. on behalf of the Family Firm Institute
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
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ECONIS (ZBW)
83
OLC EcoSci
41
Other ZBW resources
15
BASE
11
RePEc
7
EconStor
1
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101
An empirical investigation of the Malcolm Baldridge National Quality Award framework using causal latent semantic analysis
Hossain, Muhammad Muazzem
;
Prybutok, Victor R.
- In:
International journal of business excellence
7
(
2014
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10010422247
Saved in:
102
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
103
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
104
Connection, trust, and commitment : dimensions of co-creation?
Randall, Wesley S.
;
Gravier, Michael J.
;
Prybutok, Victor R.
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10008936997
Saved in:
105
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
106
Introduction to the special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
17
(
2010
)
4
,
pp. 7
Persistent link: https://www.econbiz.de/10008697525
Saved in:
107
Special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008697527
Saved in:
108
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
109
Second special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009518486
Saved in:
110
Introduction to the second special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 7-8
Persistent link: https://www.econbiz.de/10009518487
Saved in:
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