Purpose – Radio frequency identification (RFID) can bring a lot of benefits to supply chain management. However, privacy issues caused by RFID surface constantly and can impede widespread implementation of RFID. The purpose of this paper is to propose a theoretical model to explicate the...

Purpose: The purpose of this study is to explore the direct and indirect effects of perceived provider professionalism and service recovery in enhancing patient satisfaction in a developing country. Design/methodology/approach: This study used a survey method to investigate satisfaction among...

Purpose: The purpose of this paper is to develop and examine a theoretical framework that evaluates the effects of banking consumers’ justice perception on their post-complaint mindsets. It also aims to help business strategists to customize service failure management activities to achieve a...

Abstract In this paper we present a mathematical model of a generic manufacturing system. The quality of the manufactured product is captured through one or more of its critical design/process parameters. Managers often face the dilemma of which product/process is to be singled out for...

Abstract One widely used control chart, the -chart, is based on the assumption that means of samples drawn from the process are normally distributed. When the normality assumption is not valid, control chart users may choose from several different courses of action. These include using Box-Cox...

Purpose – The rapid consumption of new electronic devices has expanded the volume of electronic waste (e-waste) and created a potential threat to the environment. Recycling of e-waste (eCycling) can help stem the proliferation of e-waste and its environmental threat. In order to increase this...