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F: INFORMATION COMMERCE & TECHNOLOGY - Cautions on the use of the SERVQUAL measure to assess the quality of information systems services Fd:160

Dyke, Thomas P.Van; Prybutok, Victor R.; Kappelman, Leon A. - In: Operations research, Management science : OR MS ; the … 40 (2000) 6, pp. 691-694

Persistent link: https://www.econbiz.de/10006514392

"Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire"

Dyke, Thomas P.Van; Kappelman, Leon A.; Prybutok, Victor R. - In: Management information systems : mis quarterly 21 (1997) 2, pp. 195-208

Persistent link: https://www.econbiz.de/10006526337

A comprehensive model for assessing the quality and productivity of the information systems function: Toward a theory for information systems assessment

Myers, Barry L.; Kappelman, Leon A.; Prybutok, Victor R. - In: Operations research, Management science : OR MS ; the … 37 (1997) 2, pp. 189-194

Persistent link: https://www.econbiz.de/10006526406

Arizona State University's Lesson in Creating Public-Sector Change Agents

Dran, Gisela M.von; Prybutok, Victor R.; Kappelman, Leon A. - In: National productivity review : the journal of … 15 (1996) 2, pp. 17-22

Persistent link: https://www.econbiz.de/10006401887

A Small Amount of Empowerment Pays Off Big in a Regional Bank

Kappelman, Leon A.; Prybutok, Victor R. - In: National productivity review : the journal of … 14 (1995) 4, pp. 39-44

Persistent link: https://www.econbiz.de/10006404777

An action-research based instrument for monitoring continuous quality improvement

Prybutok, Victor R.; Ramasesh, Ranga - In: European Journal of Operational Research 166 (2005) 2, pp. 293-309

Persistent link: https://www.econbiz.de/10005144287

Comparison of neural network models with ARIMA and regression models for prediction of Houston's daily maximum ozone concentrations

Prybutok, Victor R.; Yi, Junsub; Mitchell, David - In: European Journal of Operational Research 122 (2000) 1, pp. 31-40

Persistent link: https://www.econbiz.de/10005287365

A service quality and success model for the information service industry

Landrum, Hollis; Prybutok, Victor R. - In: European Journal of Operational Research 156 (2004) 3, pp. 628-642

Persistent link: https://www.econbiz.de/10005277832

Leadership and Knowledge Management in an E-Government Environment

Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; … - In: Administrative Sciences 2 (2012) 1, pp. 63-81

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...

Persistent link: https://www.econbiz.de/10009646382

A quantitative model for patient behavioral decisions in the urgent care industry

Qin, Hong; Prybutok, Victor R. - In: Socio-Economic Planning Sciences 47 (2013) 1, pp. 50-64

Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence that perceptions have on the outcome of the healthcare process and on patient behavioral decisions. It is a critical strategy for health care...

Persistent link: https://www.econbiz.de/10010617306