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Service quality
41
Dienstleistungsqualität
39
Consumer behaviour
28
Customer satisfaction
28
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26
Kundenzufriedenheit
26
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service quality
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Prybutok, Victor R.
140
Qin, Hong
23
Zhang, Xiaoni
22
Evangelopoulos, Nicholas
17
Boakye, Kwabena G.
13
Koh, Chang E.
13
Kappelman, Leon A.
12
Ryan, Sherry D.
11
Blankson, Charles
10
Peak, Daniel A.
10
Harun, Ahasan
8
Hossain, Muhammad Muazzem
8
Prybutok, Gayle
8
Landrum, Hollis
7
Ashton, Triss
6
Sidorova, Anna
6
Winson-Geideman, Kimberly
6
Fang, Jiaming
5
Strutton, David
5
Wen, Chao
5
Landrum, Hollis T.
4
Talukder, Majharul
4
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3
Getty, Robert L.
3
Hanus, Bartlomiej
3
Ramakrishnan, Thiagarajan
3
Richards, Rhonda J.
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Rokonuzzaman, Md
3
Scott, Rebecca A.
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Sharp, Jason H.
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Yi, Junsub
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Zhao, Qilan
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Abdullah, ABM
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David, Alsius
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Quality management journal : QMJ
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of services and standards
9
Journal of retailing and consumer services
5
International journal of quality and service sciences
4
Journal of real estate literature : a publication of the American Real Estate Society
4
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European Journal of Operational Research
3
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International journal of quality & reliability management
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Business Process Management Journal
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International Journal of Quality & Reliability Management
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International journal of services and standards : IJSS
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Journal of business and management : JBM
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Journal of marketing theory and practice
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National productivity review : the journal of productivity management
2
Operations research, Management science : OR MS ; the international literature digest
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2
Socio-Economic Planning Sciences
2
Stochastics and Quality Control
2
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1
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European journal of operational research : EJOR
1
Family business review : publ. on behalf of the Family Firm Institute
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
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ECONIS (ZBW)
83
OLC EcoSci
41
Other ZBW resources
15
BASE
11
RePEc
7
EconStor
1
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71
Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions - A modified SERVPERF instrument is used to examine the relationships among service quality and other quality attributes.
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10007995280
Saved in:
72
Empowerment and the Management of an Organizational Transformation Project
Dran, Gisela M.von
;
Kappelman, Leon A.
;
Prybutok, Victor R.
- In:
Project management journal : PMJ
27
(
1996
)
1
,
pp. 12-17
Persistent link: https://www.econbiz.de/10007133260
Saved in:
73
PREDICTING AIRLINE PASSENGER VOLUME
Nam, Kyungdoo
;
Yi, Junsub
;
Prybutok, Victor R.
- In:
The journal of business forecasting : methods & systems
16
(
1997
)
1
,
pp. 14-16
Persistent link: https://www.econbiz.de/10007372745
Saved in:
74
A nomological model of RFID privacy concern
Wu, Yu Andy
;
Prybutok, Victor R.
;
Koh, Chang E.
;
Hanus, …
- In:
Business process management journal
18
(
2012
)
3
,
pp. 420-445
Persistent link: https://www.econbiz.de/10009978978
Saved in:
75
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10010071675
Saved in:
76
The impact of learning style on web shopper electronic catalog feature preference
Hossain, Muhammad Muazzem
;
Abdullah, ABM
;
Prybutok, …
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009889433
Saved in:
77
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10009890239
Saved in:
78
Electronic medical records : tools for competitive advantage
Richards, Rhonda J.
;
Prybutok, Victor R.
;
Ryan, Sherry D.
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 120-136
Persistent link: https://www.econbiz.de/10010005238
Saved in:
79
The intention of continued web-enabled phone service usage : a quality perspective
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Ryan, Sherry D.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 14-24
Persistent link: https://www.econbiz.de/10010005526
Saved in:
80
The development and research tradition of statistical quality control
Hossain, Muhammad Muazzem
;
Prybutok, Victor R.
; …
- In:
International journal of productivity and quality …
5
(
2010
)
1
,
pp. 21-37
Persistent link: https://www.econbiz.de/10009869975
Saved in:
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