The goal of this research is to identify antecedents that significantly contribute to U.S service firms' levels of global intensity. Six possible antecedents of global intensity are proposed and the relationships between the antecedents and global intensity are examined. The antecedents are firm...

Service industries have been, and will continue to be, largely responsible for much of the domestic and international economic growth in the USA. Service loyalty, which can be obtained by building relationships and providing excellent customer service, is often the key factor that builds...

Purpose – The aim of this paper is to focus on the determinants that impact the growth of SMEs in B-to-B markets in emerging economies. The objective is to apply the classic model of organizational ecology to examine the characteristics of growth patterns in the B-to-B environment for SMEs in...