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Organizational service orienta...
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Service orientation
41
service orientation
32
Dienstleistungsqualität
30
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Beziehungsmarketing
17
Relationship marketing
17
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13
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scale refinement
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Beatson, Amanda T.
4
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4
Lings, Ian
4
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3
Frimpong, Kwabena
3
Gebauer, Heiko
3
Kindström, Daniel
3
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3
Popli, Sapna
3
Rizvi, Irfan A.
3
Zaiem, Imed
3
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2
El-Deeb, Sara
2
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2
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2
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2
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2
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2
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2
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2
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Journal of service theory and practice : JSTP
3
The service industries journal
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2
International journal of contemporary hospitality management
2
Journal of Business & Industrial Marketing
2
Journal of Service Management
2
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1
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1
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1
International journal of business process integration and management : IJBPIM
1
International journal of entrepreneurship and innovation management
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International journal of hospitality management
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1
International journal of strategic change management : IJSCM
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ECONIS (ZBW)
49
Other ZBW resources
15
RePEc
12
BASE
5
EconStor
3
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41
Factors affecting the success of marketing in higher education : a relationship marketing perspective
John, Surej P.
;
De Villiers, Rouxelle
- In:
Journal of marketing for higher education
34
(
2024
)
2
,
pp. 875-894
Persistent link: https://www.econbiz.de/10015189777
Saved in:
42
Linking organizational justice to tourism and hospitality employees' service orientation : the roles of Confucian values and relationship quality
Wang, Qingjuan
;
Sun, Ning
;
Hon, Alice H.Y.
;
Zhu, Zheng
- In:
International journal of contemporary hospitality management
36
(
2024
)
6
,
pp. 2107-2124
Persistent link: https://www.econbiz.de/10015135120
Saved in:
43
Service-oriented methodology for systems development
Keith, Mark
;
Demirkan, Haluk
;
Goul, Michael
- In:
Journal of management information systems : JMIS
30
(
2013/14
)
1
,
pp. 227-259
Persistent link: https://www.econbiz.de/10010195894
Saved in:
44
Workplace spirituality as a precursor to relationship-oriented selling characteristics
Chawla, Vaibhav
;
Guda, Sridhar
- In:
Journal of business ethics : JOBE
115
(
2013
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10009785881
Saved in:
45
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
46
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
47
The influence of service orientation and interaction orientation on consumer identification
Tung, Wei
;
Liang, Austin Rong-da
;
Chen, Su-chang
- In:
The service industries journal
34
(
2014
)
5
,
pp. 439-454
Persistent link: https://www.econbiz.de/10010379363
Saved in:
48
Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
Saved in:
49
The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro
;
Roth, Aleda V.
- In:
Production and operations management : an international …
21
(
2012
)
3
,
pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
Saved in:
50
Culture, conduct and innovation : a deconstruction of market orientation
Roach, David C.
;
Ryman, Joel
;
White, Joshua
- In:
Journal of research in marketing and entrepreneurship : JRME
16
(
2014
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10010465777
Saved in:
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