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Service innovation : suggesting a typology of service innovation
Skaalsvik, Hugo; Johannessen, Jon-Arild - In: Problems and perspectives in management : PPM ; … 12 (2014) 3, pp. 38-45
Persistent link: https://www.econbiz.de/10010502866
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Service-dominant logic and the business model concept: toward a conceptual integration
Clauß, Thomas; Laudien, Sven M.; Daxböck, Birgit - In: International journal of entrepreneurship and … 18 (2014) 4, pp. 266-288
Persistent link: https://www.econbiz.de/10010477267
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The service orientation and employee's customer orientation in public services organizations
Iacob, Andrada - In: Journal of economics and business research 21 (2015) 2, pp. 82-98
Persistent link: https://www.econbiz.de/10011286413
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Exploring service adaptation in a business-to-business context
Zhu, Xia; Zalkiewski, Judy - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 315-337
Persistent link: https://www.econbiz.de/10011528296
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Service orientation : changing in Tunisian firms
Zghidi, Afef Ben Youssef; Zaiem, Imed - In: International journal of strategic change management : IJSCM 6 (2015) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011503115
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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
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Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in India
Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
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Modelling of business processes for software as a service
Mandal, Amit Kr.; Sarkar, Anirban - In: International journal of business process integration … 8 (2017) 2, pp. 81-101
Persistent link: https://www.econbiz.de/10011912271
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The effect of servicecape of exhibition and convention facilities in Korea and China on service orientation, job satisfaction, and organizational commitment
Nho, Hee Kyung; Souphinh Vongphachanh; Cho, SangHee - In: Journal of global scholars of marketing science : … 28 (2018) 2, pp. 182-196
Persistent link: https://www.econbiz.de/10011891454