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Service orientation as a strategic marketing tool : the moderating effect of business sector

Zghidi, Afef Benyoussef; Zaiem, Imed - In: Competitiveness review : an international business … 27 (2017) 1, pp. 40-61

Persistent link: https://www.econbiz.de/10011696396

Effects of service orientation on job embeddedness in hotel industry

Arasli, Huseyin; Teimouri, Reza Bahman; Kiliç, Hasan; … - In: The service industries journal 37 (2017) 9/10, pp. 607-627

Persistent link: https://www.econbiz.de/10011717982

Enhancing the understanding of international new ventures : a service-oriented perspective

Laudien, Sven M.; Daxböck, Birgit - In: Management research review 40 (2017) 5, pp. 494-516

Persistent link: https://www.econbiz.de/10011747561

Hospitality service climate, employee service orientation, career aspiration and performance : a moderated mediation model

Li, Yiqiong; Huang, Songshan - In: International journal of hospitality management 67 (2017), pp. 24-32

Persistent link: https://www.econbiz.de/10011785142

Leadership style and service orientation : the catalytic role of employee engagement

Popli, Sapna; Rizvi, Irfan A. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 292-310

Persistent link: https://www.econbiz.de/10011603071

Corporate culture and firm performance : a service-oriented perspective

Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10011643411

The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector

Sony, Michael; Mekoth, Nandakumar - In: International journal of business excellence 11 (2017) 3, pp. 357-380

Persistent link: https://www.econbiz.de/10011734407

Amorphous transdisciplinary service systems

Sabolewski, Michael - In: International journal of agile systems and management : … 10 (2017) 2, pp. 93-115

Persistent link: https://www.econbiz.de/10011847157

The impact of service orientation and airport service quality on passenger satisfaction and image : evidence from Indonesia

Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18

Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an...

Persistent link: https://www.econbiz.de/10014454821

It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work

Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012238353