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Employee training and development as an antecedent of firm customer capabilities : longitudinal moderation by firm size and market type

Lee, Gregory John - In: Journal of African business 21 (2020) 4, pp. 462-475

Persistent link: https://www.econbiz.de/10012312318

Service-oriented leadership : scale development and validation

Popp, Marion Claudia Helma; Hadwich, Karsten - In: Die Unternehmung : Swiss journal of business research … 73 (2019) 3, pp. 213-228

Persistent link: https://www.econbiz.de/10012108128

Central activities of solution portfolio management

Hakanen, Taru; Jähi, Markus - In: International journal of services technology and … 27 (2021) 1/2, pp. 104-128

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A transformative service research perspective on caste-based discrimination in microcredit lending in India

Meshram, Kanika; Venkatraman, Rohan - In: The journal of services marketing 36 (2022) 7, pp. 964-976

Persistent link: https://www.econbiz.de/10013407630

Service orientation and innovation results : theoretical development based on service-dominant logic

Finoti, Lucas; Bonfim, Leandro Rodrigo Canto; Didonet, … - In: Services marketing quarterly 43 (2022) 4, pp. 389-403

Persistent link: https://www.econbiz.de/10013416987

State and order of service orientation knowledge in hospitality and tourism research : systematic literature review

Magnus Asgeirsson; Thorhallur Gudlaugsson; Gunnar Þór … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20

This article offers a systematic review of research trends and methodology, with a focus on the state and order of knowledge regarding service orientation in hospitality and tourism research. A search algorithm was created through Web of Science and Scopus using search words related to service...

Persistent link: https://www.econbiz.de/10013395917

Service-oriented high performance human resource practices and proactive work behavior : a moderated mediation model

Kenar, Gökhan; Yesiltas, Murat - In: The service industries journal 44 (2024) 3/4, pp. 237-264

Persistent link: https://www.econbiz.de/10014551092

Investigating the impact of service leaders' competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ performance

Ande, Diin Fitri; Wahyuni, Sari; Kusumastuti, Ratih Dyah - In: Journal of Islamic marketing 15 (2024) 3, pp. 653-681

Persistent link: https://www.econbiz.de/10014520443

Sales process as a service (SPAS) : development and validation of an extension to the shortened selling orientation-customer orientation (SOCO) score (SOCO-SPAS)

Ledinger, Stefan - In: Naše gospodarstvo : NG 68 (2022) 4, pp. 28-42

The association between selling orientation and customer orientation and sales success has been a matter of intensive research since the publication of the selling orientation-customer orientation (SOCO) score in the early 1980's. However, which attitudes predispose salespeople for high...

Persistent link: https://www.econbiz.de/10014246502

The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator

Ampofo, Emmanuel Twumasi; Karatepe, Osman M.; Mensah, … - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3612-3637

Persistent link: https://www.econbiz.de/10014334335