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"How can I help you?" : perceived service orientation of tax authorities and tax compliance
Gangl, Katharina; Muehlbacher, Stephan; Groot, Manon de; … - In: FinanzArchiv : European journal of public finance 69 (2013) 4, pp. 487-510
Persistent link: https://www.econbiz.de/10015099798
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Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad; Abualqumboz, Moheeb - In: Service business 16 (2022) 1, pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
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Service ecosystems : why the media industry prefers access, not ownership
Chandler, Jennifer D.; Teckchandani, Atul - In: The journal of business strategy 44 (2023) 2, pp. 59-66
Persistent link: https://www.econbiz.de/10014253263