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Hospitality as an organizational culture

Pizam, Abraham - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 3, pp. 431-438

Persistent link: https://www.econbiz.de/10012201446

Gatekeeping under congestion : an empirical study of referral errors in the emergency department

Freeman, Michael; Robinson, Susan; Scholtes, Stefan - 2020 - Revised version of 2017/59/TOM

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The role of patient satisfaction in hospitals' medicare reimbursements

Liu, Lu; Gauri, Dinesh Kumar; Jindal, Rupinder P. - In: Journal of public policy & marketing 40 (2021) 4, pp. 558-570

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Internationalization journey of healthcare providers : the case of Turkish Acıbadem healthcare group

Uner, M. Mithat; Cetin, Burak; Eroglu, Sevgin; … - In: Thunderbird international business review 64 (2022) 1, pp. 5-12

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Hospitality bridging healthcare : career opportunities for the future hotel school graduate

DeMicco, Frederick J.; La Forgia, John - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1072-1079

Persistent link: https://www.econbiz.de/10012259626

Nonprofit versus for-profit health carecompetition : how service mix makesnonprofit hospitals more profitable

Moon, Jihwan; Shugan, Steven M. - In: Journal of marketing research 57 (2020) 2, pp. 193-210

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Validating service quality (SERVQUAL) in healthcare : measuring patient satisfaction using their perceptions in Jordan

Ibrahim, Mohammed Shaker - In: Journal of information & knowledge management : JIKM 19 (2020) 1, pp. 2040021-1-2040021-13

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Improving health care in low- and middle-income countries : a case book

Marquez, Lani Rice (ed.) - 2020

practical application of improvement methods. The book shows how frontline providers in health and social services can identify …

Persistent link: https://www.econbiz.de/10013472887

Understanding healthcare economics : managing your career in an evolving healthcare system

Wendel, Jeanne; O'Donohue, William T.; Serratt, Teresa D. - 2018 - Second edition.

part Section I: Pressures for Change -- chapter 1 Access -- chapter 2 Cost -- chapter 3 Quality -- chapter Conclusion to Section I -- chapter Introduction -- chapter 4 Align Incentives via Payment System Design -- chapter 5 Managed Care Organizations, Accountable Care Organizations, and...

Persistent link: https://www.econbiz.de/10013181102

Integrated health care and value co-creation : a beneficial fusion to improve patient outcomes and service efficacy

Davey, Janet; Krisjanous, Jayne - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 1, pp. 49-59

Persistent link: https://www.econbiz.de/10014228873