By providing a free experience service, a service firm can attract more uninformed customers. However, it could reversely effect the delay-sensitive, informed customers’ decision. In this paper, we study a priority queueing system with free experience services. We study the customer behavior...

Purpose – The purpose of this paper is to demonstrate the main advantages of integrating bottleneck theory, action learning and transformation capabilities to phenomenon and process analysis systems. Design/methodology/approach – This paper selects three typical cases, using grounded theory...

The classical Shewhart NP control chart is used widely in industrial and service practice for the relative simplicity of handling attribute quality characteristics. However, the static strategies become less and less adequate for today's highly competitive industrial society because of their low...

We consider a service market with two firms that provide regular and premium services respectively. Customers are delay sensitive and heterogeneous on evaluating the service level. We show that the service differentiation, together with customer heterogeneity, results in market segmentation...

Purpose - The advanced technology enables retailers to develop customer profile analysis (CPA) to implement personalized pricing. However, considering the efficiency of developing CPA, the benefit to different retailers of implementing more precise personalized pricing remains unclear. Thus,...

Purpose: The authors investigate the manufacturer's choice of discount schemes in a supply chain with competing retailers. Design/methodology/approach: Using a game-theoretic model, the authors build two discount frameworks and compare and analyze the effects of different discount schemes on the...

In this article, we consider a classic dynamic inventory control problem of a self-financing retailer who periodically replenishes its stock from a supplier and sells it to the market. The replenishment decisions of the retailer are constrained by cash flow, which is updated periodically...