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Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.; Hancock, Tyler; Kazandjian, Brett; … - In: Journal of business research : JBR 144 (2022), pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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Integrating technology and digital connectivity in service recovery strategis to achieve recovery satisfaction during the COVID-19 pandemic : a hybrid approach
Kayambazinthu Msosa, Steven - In: Baltic Journal of Economic Studies 7 (2021) 5, pp. 1-10
Persistent link: https://www.econbiz.de/10013358976
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Voice-based AI in call center customer service : a natural field experiment
Wang, Lingli; Huang, Ni; Hong, Yili; Liu, Luning; Guo, … - In: Production and operations management : the flagship … 32 (2023) 4, pp. 1002-1018
Persistent link: https://www.econbiz.de/10014266223
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Examining the presence of customer service-based strategic clusters in online retailing and the impact of service features on conversion rates
Narayanaswamy, Ravi; Heiens, Richard A. - In: International journal of electronic marketing and … 16 (2025) 2, pp. 159-174
Persistent link: https://www.econbiz.de/10015357957
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Intertwining between online retailer's trustworthiness attributes and consumer's purchase intentions : a knowledge management perspective in response to COVID-19
Atlas, Fouzia; Khan, Kashif Ullah; Khan, Farhan - 2025
Persistent link: https://www.econbiz.de/10015373796
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Strategic priority-purchasing and joining rules in a retrial queue
Wang, Zhongbin; Wang, Jinting - In: IMA journal of management mathematics 32 (2021) 2, pp. 161-194
Persistent link: https://www.econbiz.de/10012434398
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Managing retrial queueing systems with boundedly rational customers
Zhang, Yu; Wang, Jinting - In: Journal of the Operational Research Society 74 (2023) 3, pp. 748-761
Persistent link: https://www.econbiz.de/10014332061
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Pricing in make-to-order firms with a lead time-dependent cost
Cai, Xiaoli; Li, Jun - In: IMA journal of management mathematics 34 (2023) 1, pp. 39-69
Persistent link: https://www.econbiz.de/10013541831
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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp; Araghi, Mojtaba; Baron, Opher - In: Manufacturing & service operations management : M & SOM 19 (2017) 4, pp. 674-691
Persistent link: https://www.econbiz.de/10011770629