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Appointment and patient scheduling in chemotherapy : a case study in Chilean hospitals

Ramos, Camila; Cataldo, Alejandro; Ferrer O., Juan Carlos - In: Operations research and systems : XVIII …, (pp. 411-439). 2020

Persistent link: https://www.econbiz.de/10012167867

Capacity rationing in rental systems with two customer classes and batch arrivals

Papier, Felix; Thonemann, Ulrich - In: Omega : the international journal of management science 39 (2011) 1, pp. 73-85

Persistent link: https://www.econbiz.de/10008658452

Regulating patient care in walk-in clinics

Pazoki, Mostafa; Samarghandi, Hamed - In: Omega : the international journal of management science 99 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012431845

Nursing service planning for the satisfaction of patients : models and algorithms

Sharifi, Seyed Sirvan; Attari, Mahdi Yousefi Nejad; … - In: International journal of services and operations … 39 (2021) 3, pp. 377-398

Persistent link: https://www.econbiz.de/10012595471

Should I wait or should I go? : travelling versus waiting for better healthcare

Lippi Bruni, Matteo; Ugolini, Cristina; Verzulli, Rossella - 2021

We study patient mobility in the Italian National Health System, using patient-episode level data on elective Percutaneous Transluminal Coronary Angioplasty procedures over the years 2008-2011. We examine how patients' choice of the hospital is affected by changes in waiting times and clinical...

Persistent link: https://www.econbiz.de/10012523499

Does reduced waiting time always lead to improved customer satisfaction? : an investigation

Rajangom, Krishna Sabareesh - In: IIMS journal of management science 11 (2020) 2, pp. 82-90

Persistent link: https://www.econbiz.de/10012485098

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10012309045

The influence of colour of lighting on customers' waiting time perceptions

Bilgili, Bilsen; Ozkul, Emrah; Koc, Erdogan - In: Total quality management & business excellence 31 (2020) 10, pp. 1098-1111

Persistent link: https://www.econbiz.de/10012256693

An appointment scheduling policy for healthcare systems with parallel servers and pre-determined quality of service

Shnits, Boris; Bendavid, Illana; Marmor, Yariv N. - In: Omega : the international journal of management science 97 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012289091

Front-office multitasking between service encounters and back-office tasks

Legros, Benjamin; Jouini, Oualid; Akşin, Zeynep; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 946-963

Persistent link: https://www.econbiz.de/10012293987